Royal Amsterdam Hotel

I dont recommend this facility

• What did you like most?
  Locationwise it was good
• Was there anything you didn't like?
  The hotel’s location is excellent; however, I cannot say the same about the staff. I stayed at the hotel on two separate occasions. During my first check-in, I was informed that the deposit amount was €50. When I presented my credit card, they stated that since it was a new-generation card without printed numbers on it, they could not accept it for security reasons. I then withdrew €200 in cash, but they refused to accept it as well, saying the banknote denomination was too high. After mentioning that they would consult management and making a phone call, they eventually accepted it. Throughout this entire process, the staff member named Sam had a consistently dissatisfied facial expression and clearly did not know how to approach a guest properly. When I entered my room, I noticed there was another door inside. Out of curiosity, I opened it and realized it led directly to the adjacent room. The door was not even locked. Fortunately, no one was staying in the next room at the time. I immediately went downstairs and reported the situation. They came up with me and locked it using a master key, but they did not seem to understand the seriousness of the issue. One morning, I went down for breakfast (which I paid for). Although there were no other guests in the restaurant, I wanted to sit in the lower section. The staff member at the bar told me I could not sit there and asked me to move upstairs. I complied, although I did not understand the reason. Finally, on the day of my check-out, since breakfast was not included in my stay, I wanted to pay for it and have breakfast. Once again, Sam reacted with the same dissatisfied expression and complained that I should have informed them earlier. After checking availability, he saw that it was possible and said I could proceed. At that point, I chose to leave the hotel instead. My main concern is the staff’s attitude toward guests. Their facial expressions and manner were rude and unprofessional.

I do not recommend this hotel

• What did you like most?
  Only the location
• Was there anything you didn't like?
  The hotel’s location is excellent; however, I cannot say the same about the staff. I stayed at the hotel on two separate occasions. During my first check-in, I was informed that the deposit amount was €50. When I presented my credit card, they stated that since it was a new-generation card without printed numbers on it, they could not accept it for security reasons. I then withdrew €200 in cash, but they refused to accept it as well, saying the banknote denomination was too high. After mentioning that they would consult management and making a phone call, they eventually accepted it. Throughout this entire process, the staff member named Sam had a consistently dissatisfied facial expression and clearly did not know how to approach a guest properly. When I entered my room, I noticed there was another door inside. Out of curiosity, I opened it and realized it led directly to the adjacent room. The door was not even locked. Fortunately, no one was staying in the next room at the time. I immediately went downstairs and reported the situation. They came up with me and locked it using a master key, but they did not seem to understand the seriousness of the issue. One morning, I went down for breakfast (which I paid for). Although there were no other guests in the restaurant, I wanted to sit in the lower section. The staff member at the bar told me I could not sit there and asked me to move upstairs. I complied, although I did not understand the reason. Finally, on the day of my check-out, since breakfast was not included in my stay, I wanted to pay for it and have breakfast. Once again, Sam reacted with the same dissatisfied expression and complained that I should have informed them earlier. After checking availability, he saw that it was possible and said I could proceed. At that point, I chose to leave the hotel instead. My main concern is the staff’s attitude toward guests. Their facial expressions and manner were rude and unprofessional.