The Palmer House Hilton

Good

Magnificent and charming hotel

• What did you like most?
  It is a charming, historic hotel—steeped in history and elegance at every turn. It features lovely, comfortable rooms and a truly spectacular spa complete with a pool, Jacuzzi, sauna, and gym—offering more amenities than other, more expensive, and modern hotels in the same city. Its restaurants are excellent, serving delicious food at reasonable prices, and the service is the best in the world—remarkably fast and attentive. But the absolute highlight was the kindness and exceptional treatment we received from the entire staff, and especially from: our waiter, Luis—a polite, friendly, and attentive young man who was so delightful that he even played the piano in the main lounge just for us; and the restaurant manager—also named Luis—who was incredibly helpful in introducing us to the front desk manager, Luke. Luke was fantastic, going out of his way to help us secure a nicer room with a view of the city. As you can imagine, we fell completely in love with the hotel—and, above all, with its people: the wonderful individuals who work there.
• Was there anything you didn't like?
  If I had to point out anything, it would be the height of the toilets—they are a bit low—and perhaps their lids, which ideally should be soft-closing. My wife also mentioned that she felt a spring on her side of the mattress that made her feel a little uncomfortable; personally, however, I loved the mattress, the sheets, and the pillows. Nevertheless, it would be beneficial for the hotel staff to periodically check these details to ensure they continue to uphold the high standards that this magnificent hotel already possesses.